FAQ

Questions


HOW LONG WILL IT TAKE FOR ME TO RECEIVE MY ORDER?

In Canada, orders are typically received within 2 to 4 business days after proccessing time (Local: 2 days - Quebec: 3 days - Rest of Canada: 4 days). 

International orders are typically received within 4 to 7 days business days after processing time.

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HOW LONG WILL IT TAKE TO SHIP MY ORDER AFTER PURCHASE?

Once payment is received, orders are process whitin 48 business hours. Please note that a delay can be observe due to high orders volume period (holidays...). 

Virtual gift card are being processed as any other order, and will be submitted to the same condition. 

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CAN I MAKE A CHANGE TO AN EXISTING ORDER?

All changes must be request by email to info@wlknstore.com. Please include your full name, order number and desired changes and we will get back to you as soon as possible. Orders that have already been processed are unfortunately not eligible for any changes.

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I HAVE RECEIVED MY ORDER, SOME ITEMS ARE INCORRECT/MISSING/DEFECTIVE. WHAT SHOULD I DO?

Please contact us within 7 days of receiving your order at info@wlknstore.com. Include your order number, full name, photos (if applicable) and phone number to reach you. 

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CAN I TRACK MY ORDER?

Any order can be track through the Canada Post website. Once your order processed you will receive automaticaly your tracking information through email attached to your shipment notification.

Please note that for some country tracking number cannot be provide for shipment. (see canada post for more details)

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HOW CAN I EXCHANGE MY ORDER?

All return requests must be processed by info@wlknstore.com

Our return policy does NOT include refunds. Items may be exchanged or credited.

All returns will be credited once they are received and treated at our offices. Shipping and handling fees are not refundable.

*Sale Items are FINAL SALE, these items are NOT eligible for a return or an exchange*

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ARE ALL BRANDS SOLD IN ALL WLKN STORE LOCATIONS?

Brands and products may vary between locations and are not necessarily available il all stores. 

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I AM LOOKING TO SELL MY BRAND IN WLKN STORE LOCATIONS, WHERE CAN I SEND MY CATALOGS AND INFORMATION?

Please send your line sheets, catalogs, media-kits and all other information to buyer@wlknstore.com. Due to the high volume of emails, note that not all emails will be responded to.

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For any question we didn’t answer above, we invite you to contact us by email at info@wlknstore.com.