Shipping & Returns

Shipping

Orders may be sent in more than one package.

** You have until Dec 13th to order if you want to receive it before Christmas.

Fast traceable shipping (Canada) with the Expedited Parcel service from Canada Post.
Free shipping on order over 75$.

Track your shipment here.

Shipping estimated time does not include order processing time. Our processing time is between 24 to 48 business hours (Monday to Friday). Additional time can be added depending on stock availabilities.

Shipping outside of Canada

United States: 20$ (CAD) with an estimated time from 4 to 7 days (Tracking number provided)

International: 50$ (CAD) with an estimated time from 6 to 10 days (Tracking number provided)

Additional Information

*Holiday periods are excluded from any delay estimates and guarantee*

***Covid-19 Exception***

Processing and shipping delays may vary. No estimate may be given.

Returns / Exchanges

At W – WLKN, the client experience means a lot to us. We want every customer to love the products they purchase – which is why we developed a simplified return and exchange process.

Step-By-Step Instructions

You must have have an account to create a return shipment. If you have placed an order as guest, you will have to register with the same email address to convert your guest account into a customer account.

Further instructions will be provided upon reviewing your request.
Our return policy does NOT include refunds. Items may be exchanged or credited.

For any assistance, please contact us at [email protected]

What items can I return ?

• The item is unworn

• The item is unwashed

• The item is not a sale/clearance item or limited edition

• The item is not a bodysuit, swimwear, boxers and socks

• The item is returned to us within 30 days from the date of purchase

• The item keeps its original label

Additional Information

All return requests must be processed by [email protected]

All returns will be credited once they are received and treated at our offices. Shipping and handling fees are not refundable.

*Sale Items are FINAL SALE, these items are NOT eligible for a return or an exchange*

*Please note all return shipping costs need to be covered by the customer except in cases where the item is confirmed to be faulty by our team.

Returns may also be made in-stores. Simply present yourself with your online invoice within 30 days.

If a mistake was made in the address given, it is the customers responsibility to pay the shipping fees to send back the package. If the package is not sent back, the shipping fees are still paid by the customer (even if the order is over 100$).

Once an order is shipped out, no changes will be made to the order. Changes have to be submitted before the package is shipped.