Free shipping on order over $100

FAQ

Questions


HOW LONG BEFORE I RECEIVE MY ORDER THAT I MADE ONLINE?

Within 3 to 7 business days after your order is processed on the Canadian territory. For other places, it all depends on the customs and the destination of the package.

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HOW LONG WILL IT TAKE TO PROCESS MY ONLINE ORDER?

48 hours on working days after receiving the payment.

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CAN I MAKE A CHANGE TO AN ORDER ONLINE ALREADY DONE?

We invite you to write quickly to info@wlknstore.comstating your full name, order number and desired changes. An official of the customer service you will quickly return to confirm whether the change is possible or not.

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CAN I PLACE AN ORDER ON NKLS.CA AND GO LOOK FOR IT IN A STORE?

We do not offer this service at this time. We are working on it.

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I HAVE A MISTAKE IN MY ORDER ONLINE. WHAT DO I DO?

We invite you to write to info@wlknstore.com to explain the error on your order, your full name, order number and the phone number so we can reach you.

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HOW CAN I TRACK MY PACKAGE?

Once your order is being processed, you will receive a tracking number by email from Canada Post. So you can track your package via postecanada.ca. If you are outside Canada, more details will be transferred to you by email.

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IS IT POSSIBLE TO MAKE A REFUND FOR A PURCHASE?

Our purchasing policy excluded the refund of a product. We offer the opportunity for an exchange or credit.

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IF I WANT TO MAKE AN EXCHANGE, IS THERE A FEE?

Yes, you will pay the costs related to the shipment and return of your order online. Except if it is our error. You can reefer to Terms and conditions section for more details.

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CAN I EXCHANGE AN ITEM PURCHASED ONLINE IN A STORE?

Yes of course. Simply present yourself in one of the two stores with the article and your bill. Within 15 days of receiving the package. If the product is not altered in any way we can trade it(refer to the exchange policy in the Terms and Conditions section) for another item within 15 days of receiving the package.

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HOW CAN I APPLY FOR A SPONSORSHIP?

Please send info@wlknstore.com the details of your sponsorship request. The person in charge of that department will give you a result within 48 hours except durant the holiday season. Please give your first name, last name, phone number, a little description of your project, your expectations and also the deadlines if there’s some.

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ARE ALL BRANDS SOLD IN EVERY SALES POINTS?

No, products vary between stores. We invite you to call directly in a shop if you want to know availability or ask it via info@wlknstore.com

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IS IT POSSIBLE TO APPLY FOR A LOAN OF CLOTHES DURING A FASHION SHOW?

Yes, please send your request to info@wlknstore.com

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I AM A CLOTHING COMPANY; HOW CAN I SELL IN THE WLKN STORES?

Please send information on the clothing company to buyer@wlknstore.com

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For any question we didn’t answer above, we invite you to contact us by email at info@wlknstore.com.