Orders and Returns
EXCHANGE/RETURN A PRODUCT
All return requests must be processed by firstname.lastname@example.org
Our return policy does NOT include refunds. Items may be exchanged or credited.
All returns will be credited once they are received and treated at our offices. Shipping and handling fees are not refundable.
*Sale Items are FINAL SALE, these items are NOT eligible for a return or an exchange*
It is very important to us that you are completely satisfied with your purchase that is why we offer a store credit/exchange only in cases which:
• The item does not fit you
• You are not satisfied with the quality
• You have simply changed your mind
With the following conditions:
• The item is unworn
• The item is unwashed
• The item is not a sale/clearance item or limited edition
• The item is not a bodysuit, swimwear, boxers and socks
• The item is returned to us within 30 days from the date of purchase
*Please note all return shipping costs need to be covered by the customer except in cases where the item is confirmed to be faulty by our team.
Returns may also be made in-stores. Simply present yourself with your online invoice within 30 days.
If a mistake was made in the address given, it is the customers responsibility to pay the shipping fees to send back the package. If the package is not sent back, the shipping fees are still paid by the customer (even if the order is over 100$).
Once an order is shipped out, no changes will be made to the order. Changes have to be submitted before the package is shipped.